Last updated: January 6, 2026

Your privacy matters to us, so we have developed a Privacy Policy that contains important information such as who we are, what personal information we collect, why we collect it, and how we use it when you visit our website or get in touch with us.

Privacy policies aren’t exactly light reading, but this one includes important details about how your information is used, stored, and shared (only when genuinely necessary).

By using our website or services, you confirm that you are happy for us to process your personal information in the way described in this Privacy Policy.

We ask that you read it carefully as it contains important information and explains how to contact us if you have any questions or concerns.

1.      Who We Are

We are Ferment Foods Limited, registered in the United Kingdom under company number 14654584. The Cambucha is a registered trademark of Ferment Foods Limited.

When we collect or use personal information about you, we do so in accordance with UK laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, we are the data controller of the information you provide to us.

2. The Information We Collect

We are committed to protecting your privacy and collecting the minimum amount of personal information about you whilst still providing you with a satisfactory service. We only collect the information you give us directly, or that’s automatically collected when you visit the site.

We may collect the following information:

·       your contact details, including your first and last name, email address, mailing address, phone number/mobile phone number and any other details you include in your message;

·       your country of residence;

·       any other personal information you provide to us in relation to the services and products.

When visiting our website, we may also collect and store the following information collected automatically:

·       IP address from which you access our website or services;

·       the date and time you access our website or services;

·       any third party website from which you linked to our website or accessed our services and products;

·       statistics on page views, traffic to-and-from our website and services;

·       other transactional information about your access to our website or services.

We don’t collect payment information or sensitive personal data.

3. Cookies

When you visit our website, we use cookies and similar tools to understand how people navigate the site and to help it run smoothly. Cookies do not identify you personally, but they identify your computer and see which pages are most popular.

This information helps us improve the website and make it easier to use. If cookies are not your thing, you can switch them off or delete them at any time in your browser settings.

4. How We Use Your Information

We use your data to:

• Respond to your messages or enquiries

• Send updates or news (only if you have opted in)

• Improve our website and customer experience

• Keep our business running smoothly and legally

We will never sell, rent, or trade your personal information. We only share it with trusted service providers (like email or website hosts) who help us operate and are legally bound to protect your data.

5. Data Security and Storage

·       We will take reasonable steps to protect all personal information which we hold from misuse, loss and from unauthorised access, modification or disclosure;

·       You should be aware that, when using our website or our services, no data transmission over the Internet can be guaranteed as completely secure. We do not warrant the security of any information you transmit to us over the internet and you do so at your own risk;

·       We keep your personal information only for as long as it is needed for the purposes set out in this Privacy Policy and to meet our legal and regulatory obligations. We only keep your personal information for as long as it is needed for the purpose it was collected, unless the law requires us to keep it longer. We do not hold your data any longer than necessary;

·       Once your information is no longer needed, we will securely delete it, destroy it, or anonymise it so it can no longer be linked back to you, unless we are legally required to retain it;

·       While we hold your information, it will remain under the ultimate direct or indirect control of Ferment Foods Ltd and will be stored securely in the UK;

·       We take privacy seriously, but no online transmission can ever be completely secure. If we ever suffer a data breach, we’ll notify affected users and the UK Information Commissioner’s Office (ICO) where legally required.

6. Accessing Your Data

We encourage you to update us regularly with your personal information to ensure we hold information about you that is up-to-date, accurate and complete. You may make a request for access to or correction of any personal information we hold about you. We may request you to verify your identity before processing your request.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you;

• Ask us to correct or delete it;

• Withdraw your consent at any time;

• Object to certain uses of your data;

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise any of these rights, email us at info@thecambucha.com with “Privacy Request” in the subject line:

• There is no charge to request access to, update, or delete your personal information. In some cases, we may charge a reasonable fee to cover the costs of providing copies of certain information, but only where the law allows us to do so.

• In certain circumstances, even when we correct a record, we may still need to retain the original record to comply with legal or regulatory obligations.

• In some circumstances, we may be unable to give you access to, or make changes to, your personal information. This may include situations where:

• providing access would unreasonably affect the privacy rights of others;

• the information relates to current or anticipated legal proceedings and would not be disclosable as part of those proceedings;

• providing access or making a correction would be unlawful;

• refusing the request is otherwise permitted or required by law;

• the request is manifestly unfounded or excessive.

·       If we refuse to provide you with access to or correct your personal information, we will provide you with an explanation in writing.

7. Minors

This website is not intended for use by children under the age of 18. By using this site, you confirm that you are at least 18 years old. If you are a parent or legal guardian and you allow a child under 18 to access or use this website, you confirm that you have given your consent and accept responsibility for the child’s use of the site.

We do not knowingly collect personal data from children. Where personal data is collected in connection with a purchase or enquiry, it is assumed that such data is provided by, or with the consent of, a parent or legal guardian. If you believe that we have collected personal data relating to a child without appropriate consent, please contact us so that we can take appropriate steps to delete the information.

8. How to Complain or Contact Us

If you have any questions about this Privacy Policy, please contact us at info@thecambucha.com with “Privacy Request” in the subject line.

If you have a complaint about how we handle your personal information, we ask that you contact us first in writing via email so we can try to resolve it. We will respond in writing via email and within any time limits required by law. We may ask for additional information where needed to properly assess your complaint.

If you would prefer not to raise your complaint with us, or if you are unhappy with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, which may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

9. Definitions

In this Privacy Policy, unless the context otherwise requires:

·       Privacy Policy means this document;

·       We, us, our means Ferment Foods Ltd (trading as The Cambucha);

·       services means any of our services, including, but not limited to, use of our website, products, marketing or service-related or product-related communications;

·       website means the websites at https://www.thecambucha.com;

·       terms and conditions means the terms and conditions applicable to our services and products and available at our website;

·       third party services means internet sites maintained by third party providers;

·       you, or your means any person, business, company or organisation accessing or using the website or the services through the website.

10. Changes to This Policy

We reserve the right to change, modify or update this Privacy Policy at any time, without liability to you, by notice to you or publication on our website or through our services (as applicable). You will be bound by the changes immediately upon notification or publication, unless otherwise set out in this Privacy Policy or the notice.

This Privacy Policy may be updated from time to time without notice. Any changes to our Privacy Policy will be placed here and will supersede all previous versions of the policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

This Privacy Policy was last updated on 6th January 2026.

Ferment Foods Limited